The Reputation section gives you a full view of all review requests sent, including who they went to and whether they've been completed. Use it to manage new requests, keep an eye on invite and review trends, and track the feedback coming in.
My Stats
This section shows the review information for your business.
Sources
Choose which platforms to analyse using the sources dropdown.
Sections
Here you can choose which sections appear on the dashboard and reorder them so the most important data is front and centre. Once you're happy with your selections, click Apply.
Date Range
To change the timeframe shown on each data tile, pick a date range from the selector. This keeps your review invitations and trends up to date.
Send Manual Review Requests
You can send review requests to individual contacts manually by clicking the Send Review Request button.
Average Rating
The Average Rating section shows your review ratings over a set period in a visual chart. The breakdown makes it easier to spot trends and see how ratings are distributed. A percentage change for the timeframe is also shown, so you can monitor performance, understand customer satisfaction, and act on what you find.
Total Reviews
This section gives a summary of total reviews received within a set timeframe, including percentage changes compared to the previous period. It's useful for evaluating and refining your customer engagement strategy and working on your online reputation.
Review Sentiment
Here you can track the percentage change in positive and negative sentiment over time, giving you a clearer picture of customer satisfaction and where improvements might be needed. Reviews rated 4 stars or above are counted as positive; 3 stars or below are treated as negative sentiment.
Review Response
Here you can monitor response coverage, average response time, and how reviews are handled across different platforms, giving you a clear view of your engagement performance. Looking at these metrics helps you see how consistently your team or tools respond to customer feedback, how quickly interactions are handled, and whether responses are in line with best practice for maintaining a strong brand presence.
Review Request
This section lets you monitor how many review requests you've sent and their conversion rates across Email, SMS, and WhatsApp, giving you a clear view of how well each channel drives customer feedback. By looking at these metrics, you can work out which methods get the most engagement, spot gaps in your outreach, and refine your approach to maximise response rates.
Video Testimonials
This area lets you track how customers record, submit, and engage with your video testimonials, so you can see the full picture of video-based feedback. By looking at these interactions, you can understand how customers experience the recording process, how often testimonials are submitted, and how audiences respond to this content across platforms.
Review Widget
Here you can measure on-site review visibility, impressions, and submissions through widgets, giving you a clear picture of how well your reviews are displayed and engaged with on your website. By checking these metrics, you can see how often review widgets are viewed, how they influence user behaviour, and how frequently visitors go on to leave their own feedback.
QR Code
Here you can track customer QR code scans from physical touchpoints that lead to reviews, giving you a clear picture of how offline interactions drive online feedback. By analysing these metrics, you can identify which locations or materials get the most engagement, how often customers complete the review process after scanning, and where changes might improve conversion rates.
Listing Management
Here you can keep your key business information up to date while tracking changes in engagement and brand interaction over time, giving you useful insight into how your updates support customer trust and visibility. Keeping your business details accurate helps you spot how information changes affect customer engagement, find areas where inconsistencies might affect perception, and refine your updates to improve your overall brand experience and reputation.
Competitor Analysis
This section lets you compare your review information against your selected competitors.
Competitor List
Here you can add and manage up to three accounts for comparison.
Competitive Landscape Grid
This will compare the most commonly used words and sentiments that appear in your business and competitor reviews.
Sentiment HeatMap
This helps you visualise the emotional landscape of user reviews, revealing the highs and lows.
Rating by Source
This section lets you compare reviews separated by the page the customers are submitting them.
Using these features, you can manage your review requests, keep track of feedback, and improve your online reputation.