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CRM for Health & Wellness

Gyms, yoga studios, personal trainers, therapists. You help people transform their lives - but managing bookings, memberships, and client progress shouldn't consume yours.

The Reality

Sound Familiar?

No-shows killing revenue

Classes half empty because people forgot. Cancelled sessions with no notice. Money left on the table.

Memberships slipping away

Clients drift off and you don't notice until months later. No system to re-engage the fading ones.

Progress lost in notebooks

Client notes scattered everywhere. Can't remember what they did last session. Not the professional experience they deserve.

The Fix

Your Practice, Systematised

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Class & Session Booking

Clients book online. Waitlists for full classes. Automatic reminders via text and email. No more no-shows.

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Membership Management

Packages, passes, subscriptions. Track usage, automate renewals, handle cancellations gracefully.

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Progress Tracking

Log sessions, track progress, celebrate milestones. All stored against the client record. Professional and personal.

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Cancellation Policies

Automated enforcement of your cancellation windows. Late cancels handled consistently without awkward conversations.

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Re-engagement Campaigns

Client hasn't booked in 2 weeks? Automatic "We miss you" message. Win back the faders before they're gone.

Reviews & Referrals

Happy client? Automatic review request. Referral programme built in. Turn your best clients into your best marketing.

Example

A Typical Week

Monday

Classes fill up

Clients book through your app/website. Confirmation emails sent. Waitlist auto-manages full classes.

Tuesday AM

Reminders go out

24-hour reminders via SMS. Late cancellations trigger waitlist notifications. Spots filled automatically.

After Class

Progress logged

Quick notes on the session. Visible next time they book. Client feels remembered and valued.

Thursday

Inactive client flagged

Sarah hasn't booked in 3 weeks. Automatic re-engagement message: "Hey, we've got a spot with your name on it..."

Month End

Renewals processed

Memberships auto-renew. Failed payments flagged. Renewal reminders sent in advance. No surprises.

Package

What's Included

Class/session booking system
Waitlist management
Package/membership tracking
Automated reminders (SMS + email)
Cancellation policy automation
Progress/notes tracking
Re-engagement campaigns
Review request automation
Setup from
£500
one-time
Then from
£49/month
All prices exclude VAT Book a Demo Full pricing details

Ready to Grow?

See how other wellness businesses use NotLuck CRM to fill classes, retain members, and spend less time on admin.