TRAINING // BESPOKE // ON-SITE OR REMOTE // NOTLUCK

Nº 00 Training & Deep Dives

We Don't Just Build It. We Teach It.

Bespoke training that starts with your people, your customers, and your pain points. Simple solutions for complex problems, taught the way your team actually works.

Custom Training & Deep Dives Claude for Business Workshop

Nº 01 Sound Familiar

These Are the Problems We Actually Solve

Every business we work with starts somewhere like this.

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Sales team drowning in admin

A growing services company had their sales team spending more time updating spreadsheets than speaking to customers. External pressure was mounting — clients wanted faster responses but the team was buried in manual follow-ups and status updates.

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"We know AI exists, but where do we start?"

A 30-person professional services firm had budget for AI tools but no strategy. Staff were experimenting with free ChatGPT accounts on personal phones — no consistency, no data governance, no measurable impact.

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Manual processes eating 20+ hours a week

An operations manager was copy-pasting data between three different systems every day. The same information entered three times, with inevitable human errors causing downstream problems for the fulfilment team.

😰

Leadership wanted AI — the team was terrified

Senior leadership had seen the headlines and wanted "AI everywhere" but the staff on the ground were anxious. Some worried about job security. Others had tried AI tools once, got poor results, and written them off entirely.

Nº 02 Custom Training

Custom Training & Deep Dives

A bespoke programme built around your business, your team, and the problems keeping you up at night.

Bertie has spent his career building and running customer-facing platforms. He co-founded fillmybelly.com, the UK's third-biggest takeaway platform when Just Eat acquired it in 2012, and spent the next three years as Director of Global Systems at Just Eat. He's also held senior roles at DirectApps. Years of understanding customer problems at scale, distilled into how we run training today. He's always learning, always researching the latest tools, so your team doesn't have to.

Every engagement starts the same way: understanding your customers, your staff, and the friction between them. The training is human-led, not tech-led. We figure out what will make your staff more efficient and your customers happier — then we teach you how to make it happen.

Staff Orientation Sessions

Custom surveys to understand where your team is. Then targeted training that meets everyone where they are — from complete beginners to power users.

Automation Audits

We map your current processes, find the bottlenecks, and show you exactly where automation will have the biggest impact — with the least disruption.

AI Integration Training

Hands-on sessions teaching your team to use AI tools for their actual daily work — not theoretical demos, real workflows they'll use tomorrow.

Process Deep Dives

We go deep on one specific area — lead handling, onboarding, reporting, client communication — and rebuild it from the ground up with your team.

On-site across the UK

Or at our Nottingham office

Remote via Zoom/Teams

From 1:1 to full team

Discuss Your Training Needs

Every package is scoped and priced to your requirements. No off-the-shelf pricing.

Standalone offering

Need an audit before the training? Start with a Deep Dive.

A structured discovery exercise across your business. Interviews, tooling audit, written report with prioritised plan, governance starter pack, 30/60/90 day rollout. From £3,000 +VAT for a single team.

See the Deep Dive →

Nº 01 Discovery interviews

Group interviews and questionnaires with the people doing the work.

Nº 02 Tool & process audit

Every tool in active use. Where data lives, what is duplicated, what is failing silently.

Nº 03 Pattern playback

Friction-to-impact map, prioritised plan, named owners. Yours to keep.

Nº 03 Programme Formats

One Day, Two Days, or a Full Week

Three example shapes a custom engagement typically takes. Every programme is scoped to your team, but these are the rhythms that work.

AI Foundation Day

A productive jump-start for teams new to AI.

Best for Teams who want to demystify AI, agree the ground rules, and walk out with real automations running by the end of the day.

Example agenda

09:30
Discovery & friction map Pre-workshop survey debrief. Where the team is, where the customers are, where the gaps are.
10:30
AI literacy without the jargon What the tools actually do, where they help, what to avoid. Hands-on with Claude.
12:00
Governance & data safety Approved-tool list, data classification, what never goes near a public model.
13:00
Lunch
14:00
Prompt clinic Each attendee brings a real task. We turn it into a working prompt together.
15:30
Build the first workflow One automation, end to end. Live in front of the team.
16:30
Adoption plan & wrap Who owns what. What happens tomorrow. 30-day follow-up scheduled.

AI Roadmap Intensive

For leadership teams scoping where AI fits across the business.

Best for Founders, MDs, and ops leaders who want a clear, costed, prioritised plan before they scale.

Example agenda

Day One · Discover

09:30
Customer & staff discovery Where customers get stuck. Where staff lose time. We map the friction together.
11:00
Automation audit Walk every recurring process. Tag the bottlenecks. Score for impact and effort.
13:30
Opportunity matrix Ten to twenty candidates ranked. Three picked for Day Two.
15:00
Tooling, governance, and risk What's in your stack already. What you need. What you should never touch.

Day Two · Decide & Build

09:30
Prototype build We pair with your team and ship the highest-priority workflow live.
13:30
Rollout plan Who owns each opportunity. Sequence, dependencies, KPIs, review cadence.
15:00
Leadership handover Decision framework, governance sign-off, 30 / 60 / 90 day milestones.

AI Boot Camp Week

A full week, on-site, with three to five live workflows shipped by Friday.

Best for Teams ready to commit a cohort of 15 to 25 for a focused week and walk out with real automations running by Friday.

Example agenda

Monday · Frame

AM
Customer-first kick-off Who we serve. What hurts. The week's success criteria agreed in the room.
PM
Friction map & opportunity stack Every recurring process scored. The week's build candidates locked in.

Tuesday · Equip

AM
Tooling & governance Approved-tool list, data classification, spend guardrails, security sign-off.
PM
Prompt library workshop Seed thirty to fifty prompts the team will actually use. Cohort owns them by end of day.

Wednesday · Build I

AM
Prototype one Pair on the highest-priority workflow. End-to-end build, live data.
PM
Subject-matter rotation Validation, sales, ops, finance rotate in. Each leaves with their workflow underway.

Thursday · Build II

AM
Prototype two & three Second and third workflows shipped. Integrations into live systems.
PM
Stress-test & polish Edge cases, failure modes, owner-by-owner sign-off.

Friday · Ship

AM
Demo prep Each pair rehearses. Recording set-up. Talking points sharpened.
PM
Demo day & handover Cohort demos to leadership. Leaderboard live. 30 / 60 / 90 day plan handed over.

Cohort sizes, themes, and on-site / remote mix all flex around your team. We scope and price each engagement individually.

Nº 04 Real Results

Simple Solutions, Huge Impact

These aren't hypotheticals. These are actual automations we've implemented or taught teams to build.

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Before

New enquiry → manually check inbox → copy details to spreadsheet → assign to team member → send acknowledgement email

After

New enquiry → auto-captured → instantly assigned based on rules → acknowledgement sent within 30 seconds

Impact: 4 hours/week saved. Zero leads lost.

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Before

Client meeting → write up notes by memory → manually update CRM → remember to send follow-up email

After

Meeting recorded → AI summary generated → CRM updated automatically → follow-up drafted and queued

Impact: 90% less admin per meeting. Better notes than before.

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Before

Onboarding new client → 14-step manual checklist → 3 different people involved → things missed every time

After

New client tagged → entire onboarding sequence triggers automatically → nothing missed → team notified only when action needed

Impact: Onboarding time cut from 2 weeks to 3 days.

Nº 05 Productised Workshop

Claude for Business Workshop

A full-day, on-site intensive. Your team walks in curious. They walk out with Claude set up as a functioning part of their workflow.

On-Site Intensive

£3,500 +VAT

Up to 6 people · Full day

What's Included

Pre-workshop survey to understand your team's needs
Full day on-site at your office, or hosted at our Nottingham office
Hands-on — everyone builds something they'll actually use
Claude set up on every attendee's machine
Custom prompts and workflows for your specific industry
AI safety and data governance briefing
30-day follow-up support for all attendees
Written playbook of everything covered

Book Your Workshop

Prefer a public session?

Join one of our open Claude for Business workshops at £349 +VAT per person. Small groups, same quality.

View Upcoming Dates

Nº 06 Our Approach

Human-Led, Customer-First

We don't turn up with a slide deck about technology. We start with your people.

Understand Your Customers

What do your customers actually need? Where are they getting frustrated? We start here because every good system starts with the person it's meant to serve.

Understand Your Staff

What's burning their time? What tasks do they dread? Where do things fall through the cracks? We find the friction between what your team does and what your customers need.

Find the Simple Wins

Not everything needs AI. Sometimes it's a better process. Sometimes it's one automation that saves 10 hours a week. We find the highest-impact changes and implement them first.

Teach, Don't Just Build

We don't want you dependent on us. We teach your team to maintain, adapt, and improve what we've set up — so when things change, they're confident to change with it.

Testimonials

What People Say About Working With Us

Real feedback from businesses we've trained and consulted with

Kasim Butt

“I really enjoyed it and found Bertie's talk genuinely useful. One of my biggest takeaways was the perspective on how to introduce AI to people who may not have much prior experience with it. Framing it in practical, everyday terms rather than technical ones felt like the right approach, especially in the charity sector. I also really liked the example linking AI and "laziness" - in the sense that using AI to remove repetitive or low-value tasks can actually free people up to focus on more meaningful, human-led work. That framing felt honest, relatable, and much easier for people to connect with. Overall, it was a great session and definitely gave me a few ideas to reflect on.”

Josh Davis

“I've learned so many new things about AI from organising this event itself - and enjoyed learning more about Bertie's career journey too. Looking forward to catching up more in the new year!”

Nottingham Charity Network Nottingham Charity Network

“Bertie's talk was a real highlight, and we were so glad to have him and NotLuck involved. We know many of those who joined us benefited from his practical insights on using AI and gained new perspectives. It's definitely a topic we'll be continuing to explore in the year ahead!”

Shelly Milliband

“Last night I had the pleasure of attending the Nottingham Charity Network event and what an inspiring evening it was. A huge thank you to the panel for sharing their insights, and especially to Bertie, whose talk truly opened my mind to new perspectives on AI. His ability to engage the room and make complex ideas feel accessible was brilliant. I left feeling energised, informed, and excited about the possibilities ahead for AI in the charity sector.”

Nº 07 Common Questions

Common Questions

How is the custom training priced?

Every engagement is scoped individually. We discuss your needs, your team size, and the outcomes you want — then put together a proposal. There's no generic price list because no two businesses need the same thing.

Do attendees need any technical background?

No. We design sessions for mixed skill levels. Whether someone's never used AI or already builds automations, they'll get value. We meet people where they are.

Where does the training happen?

Two options. Either we come to you on-site (anywhere in the UK, travel included within the East Midlands and costed transparently for further afield), or your team comes to our Nottingham office for the day. Both formats run the same way; the office option suits smaller groups who want a change of scenery and zero distractions.

What's the difference between custom training and the Claude workshop?

Custom training is fully bespoke — we scope it around your specific needs, which might include automation audits, process deep dives, staff orientation, or AI integration. The Claude workshop is a structured full-day intensive focused specifically on getting your team productive with Claude.

Do we need paid AI subscriptions?

For the Claude workshop, attendees will need a Claude subscription. For custom training, it depends on the scope — we'll advise during the scoping conversation. In both cases, we can help you choose the right plans and avoid overspending.

What follow-up support is included?

The Claude workshop includes 30 days of follow-up support for all attendees. For custom training, the support period is agreed as part of the scoping — typically 30-90 days depending on the engagement.

Ready to Get Started?

Whether it's a full deep dive or a one-day workshop, it starts with a conversation. Tell us what you're trying to solve and we'll figure out the best way to help.

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