We're NotLuck and we build systems that work.
A family-run agency based in Nottingham specialising in AI chatbots, voice agents, and CRM systems for business owners who are done with duct-tape solutions.
Real People. Real Place.
We answer our own phones. Based in Nottingham, not a faceless agency hiding behind a contact form.
Bertie
Strategy & SystemsCo-founder of fillmybelly.com (sold to Just Eat in 2012). Former Director of Global Systems. Sees the big picture and builds the architecture to match.
Lee-ann
The Human FactorShapes company tone and ensures our chatbots and communications feel human. Because nobody wants to talk to a robot that sounds like one.
Oliver
Code & ConnectionsBuilds the integrations and automations that make everything talk to each other. Manages system data flows so you don't have to think about them.
Not Just Wall Art
These aren't corporate platitudes. This is how we actually operate, every single day.
Straight Talking
No jargon. No waffle.
We give honest feedback on what works and what doesn't. If something's a bad idea, we'll tell you before you waste money on it.
Done For You
Full build, config, testing, training.
We handle the entire process. You don't get homework, half-finished systems, or a manual the size of a phone book.
Actually Give a Damn
We build things that work.
And we stay until they do. This isn't a transaction. We're invested in your success because your success is our reputation.
Real People, Real Place
Based in Nottingham.
We answer our own phones. You can visit our office. We're not a faceless agency hiding behind automated responses.
From Chaos to Clarity
A proven process that gets you up and running without the usual agency runaround.
Lift-Off Prep
Setup branding, integrations, domains. We get all the foundations in place so there's no scrambling later.
Dream & Scheme
Discovery, strategy, pipeline mapping. We figure out what you actually need, not what's easiest to sell.
Craft & Polish
Build, test, copywriting, client approval. We refine until it's right, then you sign off before anything goes live.
Lift-Off & Cheers
Training, handover, celebration. You're not left alone wondering what all the buttons do.
Systems That Scale
Everything you need to stop firefighting and start growing.
Come Say Hello
We're based in Nottingham city centre. Pop in for a coffee and let's talk about your systems.
King Street, Nottingham — NG1 2AS
Ready to Talk? We Don't Bite.
Get a quick assessment of your current systems and discover exactly what's holding your business back. No sales pressure, just straight answers.