CRM for Hospitality
Restaurants, bars, event venues. You create memorable experiences - but managing reservations, promoting events, and building loyalty shouldn't be a full-time job on top of running the floor.
Sound Familiar?
Reservation chaos
Phone bookings, online bookings, walk-ins. Scattered across different systems. Double-bookings waiting to happen.
Events that don't fill
You put on great events but promoting them means posting on five platforms and hoping for the best.
Regulars forgotten
Your best customers keep coming back but you have no system to recognise, reward, or remember them.
Your Venue, Systematised
Reservation Management
Online booking, table management, automatic confirmations. All reservations in one place with SMS reminders to reduce no-shows.
Event Promotion
Create events, sell tickets, promote across email and social. One campaign, every channel. Fill those special nights.
Loyalty Programme
Track visits, reward regulars, send exclusive offers. Turn one-time visitors into lifelong fans without the punch-card mess.
Feedback Collection
Automatic post-visit surveys. Happy guest? Push them to Google. Issue? Handle it privately before it goes public.
Seasonal Campaigns
Christmas menu launch, Valentine's special, summer terrace opening. Pre-built templates, segment your list, send and fill.
Guest Communication
WhatsApp confirmations, SMS reminders, email follow-ups. Communicate on the channels your guests actually use.
Event Launch
- 4 Weeks Out
Event created
New Year's Eve party added to system. Ticket sales live. Landing page auto-generated.
- 3 Weeks Out
Email blast sent
Past guests, VIPs, and newsletter subscribers get first dibs. Early bird pricing for loyalty members.
- 2 Weeks Out
Social campaign
Scheduled posts across Instagram and Facebook. Link to ticket page. Engagement tracked automatically.
- Day Before
Reminders sent
All ticket holders get SMS reminder with details. Last-minute ticket buyers get confirmation instantly.
- Day After
Follow-up sequence
Thank you email, request for review, save-the-date for next event. Guest added to VIP segment for future priority access.
What's Included
- Reservation booking system
- SMS booking confirmations & reminders
- Event creation & ticket sales
- Loyalty programme setup
- Post-visit feedback automation
- Review request workflow
- Seasonal campaign templates
- Social media scheduling
Ready to Fill Tables?
See how other hospitality businesses use NotLuck CRM to manage reservations, promote events, and build lasting loyalty.