CRM for E-commerce
You've built the store. You're driving traffic. But abandoned carts, one-time buyers, and scattered customer data are leaving money on the table. Let's fix that.
Sound Familiar?
Abandoned carts everywhere
People add to cart, get distracted, disappear. You're watching potential revenue evaporate daily.
One-and-done buyers
First purchase, never again. No system to bring them back for repeat orders or upsells.
Reviews not happening
Products shipping, customers happy, but the reviews aren't showing up on your listings.
Your Store, Systematised
Abandoned Cart Recovery
Automatic sequences via email and SMS. Remind, incentivise, recover. Turn window shoppers into buyers.
Post-Purchase Reviews
Product delivered? Automatic review request timed perfectly. Build social proof without lifting a finger.
VIP Customer Identification
Automatically segment by purchase value, frequency, recency. Know your best customers. Treat them accordingly.
Re-order Reminders
Consumable products? Automatic "time to restock" messages at the right interval. Keep them coming back.
Personalised Campaigns
Segment by purchase history, browse behaviour, order value. Send relevant offers, not spam.
Customer Service Inbox
All customer queries in one place. Email, chat, social DMs. Fast responses, happy customers.
Customer Lifecycle
- Browse
Cart abandoned
Customer adds products, gets distracted, leaves. Session captured, cart contents saved.
- 1 Hour Later
Recovery email
"Did you forget something?" with cart contents and easy checkout link. First nudge sent.
- 24 Hours
SMS follow-up
Still not converted? Text message with a small incentive. "10% off if you complete today."
- Post-Purchase
Review request
Product delivered. Wait 3 days. Automatic email: "How did we do?" with one-click review link.
- 30 Days Later
Re-order prompt
Consumable product? Time to restock. Automatic email with easy repeat-order button. VIP tagged for future priority.
What's Included
- Abandoned cart recovery (email + SMS)
- Post-purchase review automation
- VIP customer segmentation
- Re-order reminder sequences
- Customer service inbox
- Email campaign templates
- RFM segmentation setup
- Store integration (Shopify, WooCommerce)
Ready to Recover Revenue?
See how other e-commerce businesses use NotLuck CRM to rescue abandoned carts and turn one-time buyers into repeat customers.