0115 647 1120

Service Level Agreement

Transparency's The Name of Our Game

Swift Start Guarantee

🚀 Project kick-off within 5 working days once we’ve received all your data and materials. We'll confirm when you can expect it's completion.

Respectful Partnership

There's zero tolerance for rudeness - always professional, always respectful.

Transparent Tracking

Real-time access to our project hub so you know exactly what’s happening and when we need your input.

Clear-Cut Payment

Full payment due before completion; no renegotiation once we’re underway. Non-payment triggers collections and pauses future work.

Ethical Collaboration

We’re honourable and ethical - expect the same from us every step of the way.

Premium Asset Quality

Supply high-res images or let us arrange a pro shoot -no pixelated surprises here.

Logo Perfection

We'll need logos in SVG or EPS for flawless, scalable results.

Business Hours Response

You can message us 24-7 and we'll get back to you as soon as we're in the office, within our Mon–Fri, 9 am–5 pm GMT window.

Revision Rapidity

⚡ Two free rounds of tweaks per phase, back to you within 48 hours. If we make mistakes? Fixed on us.

Confidentiality Assurance

🔒 We guard your privacy—nothing gets shared without your say-so.

IP Ownership

All rights transfer to you upon full payment. Until then, they remain with NotLuck.

Delay Fairness

Client-caused hold-ups adjust delivery dates. This keeps things fair across all our projects.

Cancellation Clarity

Hit us in writing to cancel at any time. Fees may apply based on work completed.

Let's keep the ball rolling.

Digital Transformation Company


3rd Floor

12 Fenchurch House

King Street, Nottingham

NG1 2AS

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