Tracking the Call Status gives you a clear picture of how your power dialer and manual calls are performing. Call status feeds into workflow triggers and automations, creating interaction points with your contacts. Here's how to view it.
Inside the Conversations section, open the contact's chat and click the three dots next to the call to see its details.
Call Status
There are a few statuses that can be applied to a call; here's what each one means.
Call Answered
When a call is answered, you'll see some extra details depending on how it was handled:
- By an Internal User: Shows the username of the person who answered.
- By a Forwarded Phone Number: Shows the phone number the call was forwarded to.
Call Unanswered
When a call goes unanswered, one of three outcomes will be applied:
- No-Answer: The default status for any unanswered call.
- Busy: Applied when the line is busy.
- Failed: Applied when the call couldn't connect.
That's all there is to it. You can quickly check the call status for any customer interaction, giving you a clear view of how your calls are landing.