Call recordings help you and your team ensure clarity and customer satisfaction. You can find them inside the CRM, so here's how to use them and where to look.
Enabling Call Recording
To enable Call Recording, head to the Phone Number section under your settings, click the three dots next to your phone number, then select Edit Configuration. In there, toggle Call Recording. For more information on setting call recording, please check the article "How to Enable Call Recording."
📌Note: Please check the laws in your region regarding phone call recording.
Finding a Call Recording
Navigate to the Conversations section and look for the name or phone number of the contact whose conversation you need to listen to. Use the search bar to find contacts more quickly.
Alternatively, click on the three-line icon to filter for calls.
Interacting With a Call Recording
Once you have selected the conversation, you'll see a few buttons in the call recording. These will:
- Play/Pause the call recording.
- Control the call recording's playback speed.
- Mute or unmute the call recording audio.
- Restart the call from the beginning.
- Download the recording's audio file to your computer.
- Autogenerate a transcript of the audio.
That's all there is to it. You can now find call recordings, monitor customer interactions, and make sure your team is meeting your standards.