Conversation AI helps you respond to customers and offers suggestions for handling conversations. Because every customer is different, being able to control and monitor the bot is key to keeping things running smoothly. Here's how to enable or disable the Conversation Bot for individual contacts.
Managing The Bot Status
Go to the Conversations tab and open the contact's conversation. If the bot is active, you'll see a green online icon.
To turn the bot off, click the bot status icon and select Inactive from the dropdown menu.
To temporarily pause the bot, tick the box next to "Reactivate bot after" and set a time for automatic reactivation.
The bot turns off automatically when it reaches the maximum message limit, or when a manual or workflow message is sent. You can restart it by selecting the Active status.
You can manage the Conversation Bot's operating mode directly from the contact's chat, making sure it only engages with the right contacts at the right time. This feature is only available when the bot is running in Suggestive or Auto-Pilot mode.