Subscriptions help you secure a steady income and manage repeating services. Keeping them up to date for your customers is all part of good service, so here's how to do it.
Updating A Subscription
Go to the Subscription tab inside the Payments section and click the three dots next to the subscription you want to modify.
Select Update from the menu.
Alternatively, open the subscription details and select Update from the Actions menu.
In the editing panel, you can view and change the End Date to adjust the total billing.
Under Quantity, you can update the item's total by overwriting the existing value.
Click the plus icon (1) to add a new item or the bin icon (2) to remove one. You can add as many items as you like, as long as all products share the same billing frequency and currency.
Once you're happy with your changes, click Update Subscription in the top right corner to save.
All changes are logged under the Subscription Details page for reference and auditing. This keeps subscription management straightforward, respecting your customers' existing payment schedule whilst accommodating any updates they need.
Frequently Asked Questions
Does changing a product or quantity affect past transactions?
No, past transactions remain unchanged. Updates only apply to future billing cycles.
What happens to the charge date when changes are made?
The charge date does not change. All updates take effect on the same billing schedule.
Can I modify a Subscription with Cancelled, Overdue, or Unpaid statuses?
No, only the following Subscription statuses allow modification - Scheduled, Active, and Trialing