Subscription businesses can handle failed payments cleanly by setting up automated payment retries. This keeps disruption to a minimum and gives you control over how many retries happen and when.
To get started, go to the Settings tab inside the payments section and switch to the Subscription sector to configure your payment retry options.
Payment Gateway Compatibility
These settings apply to the following payment providers:
- NMI
- Square
- Authorize.net
Configuring Payment Retries
You can customise the number of retry attempts and the intervals between them. Up to three (3) retries are allowed after an initial payment failure. The default is three retries with a 1-day gap between each, but you can adjust this as needed. Intervals can be set to 1, 3, 5, or 7 days between attempts. Any changes to retry settings apply to both existing and new subscriptions, including those already partway through the retry process.
Subscription Status After Failed Retries
If all retries fail, there are a few ways to handle the subscription beyond leaving it in an Unpaid state.
You can automatically cancel the subscription by selecting a checkbox in the settings.
To automatically create invoices after a subscription payment fails, enable this option.
Once enabled, select the channels you want to use to notify customers.
When you're happy with your retry settings, click "Save" to apply your changes.
This gives you a flexible way to manage subscription payments without constant manual oversight. Configurable retries and automated handling of failed payments help reduce revenue loss and keep things running smoothly for your subscribers.