The Alternate Timezone feature is useful for businesses that work across multiple time zones or serve customers in different regions. It gives you more flexibility around scheduling, so both you and your customers can pick a time that works without confusion. Knowing how to turn it on or off will help you get the most out of your booking setup.

Steps to Toggle the Alternate Timezone Feature

To adjust the Alternate Timezone settings in the CRM, follow these steps:

Access Business Profile Settings

  • Navigate to Settings in your CRM dashboard.
  • Select Business Profile from the list of options.

Adjust the Alternate Timezone Setting

  • Locate the "Disable Contact Timezone" checkbox.
  • To disable the Alternate Timezone feature, ensuring all appointments are set according to your company's primary timezone, check the box.
  • To enable the feature, allowing customers to book appointments in their own timezone, uncheck the box.

Important Notes

  • When the "Disable Contact Timezone" option is enabled (box checked), all appointments will default to the timezone specified under Settings > Business Profile > Time Zone.
  • With the Alternate Timezone feature disabled, customers will not see the timezone dropdown in the calendar widget, simplifying the booking process for those businesses operating in a single timezone.

Practical Use Cases

  • Multi-Regional Businesses: For companies with a customer base in different time zones, enabling the Alternate Timezone feature can reduce confusion and make it easier for customers to schedule appointments at a convenient time.
  • Single Time Zone Operations: Businesses that operate in a single time zone and mainly deal with local customers may prefer to disable the feature to keep the booking process straightforward.

Troubleshooting Tips

  • If customers report issues booking appointments in their local time zones, make sure the "Disable Contact Timezone" option is unchecked.
  • Double-check the timezone set in your Business Profile settings to confirm it matches your company's primary operating timezone.

Frequently Asked Questions

What happens if I change the timezone setting after appointments have been made?

Existing appointments will remain in the timezone they were scheduled in. It's worth letting your customers know about any changes in advance.

Can I customise the timezone options available to customers?

The CRM automatically detects and displays time zones based on the customer's location. There is no need for manual customisation.