Having a phone number for your business lets you communicate with your customers and market to them wherever you are. To protect consumers, there are rules and regulations you need to follow when acquiring a phone number.

For users outside the US and Canada, this means verifying your address and submitting documentation before you can purchase a phone number. If you tried to get a phone number and saw a message asking you to pick an address, or came across an orange icon, this article will help you through it.

Creating Addresses and Bundles

Head over to your "Settings", then go to the "Regulatory Bundle/Address" tab inside the "Phone Numbers" section. Click the +Create button; this will open a pop-up window where you can select the bundle you want to add.

Adding Addresses

Select Address bundle, then click Next. You'll then be prompted to input the necessary address information.

Fill out the form with your business information following the prompts shown.

  1. Friendly Name: This will be the business name.
  2. Customer Name: This will be the business representative's name.
  3. Address Line: Street address of your business or yourself, minus your Country, State/Province/Region, City, and Postal Code.
  4. Address Details: Fill out the rest of your address according to the respective field.

After filling it out, click Submit and you'll see this message.

Creating Bundles

Select "Regulatory Bundle" then click next.

Choose the country (e.g., Australia).

Select a mobile number for dual functionality (voice and SMS), then click next.

Follow the steps to upload the required documents for verification. This will vary from country to country, but generally includes your business registration and a utility bill.

FAQs

Q: What if the address and bundles don't show up in the dropdown? 

A: Make sure that the regulatory bundles and addresses have been approved by the regulatory authority. Once approved, they should appear in the dropdown menu for selection.

Q: What documents are required for verification?

A: The required documents vary depending on whether the phone number is for individual or business use. Typically, personal identification or business ID verification documents are required.