The automated cancellations feature for Listings gives you more control over managing your listings, with a straightforward process to cancel when you need to.
📌Note: Listing Add-on Cancellation is only applicable for those who have submitted the form 30 days before initiating the cancellation request
Follow these steps to use the automated cancellations feature:
Head to the Listings tab inside the Reputation section. On the secondary navigation ribbon, select Business Entities.
Click the 3 dots icon next to the business and from the dropdown, select Unsubscribe.
Proceed to cancel.
Confirm your decision to cancel by clicking Next.
And provide a reason for the cancellation.
The system will process the cancellation and update your listings accordingly.
Frequently Asked Questions
Q: What should I do if the cancellation fails?
- If your cancellation attempt fails, an error message will be displayed. In that case, please submit a cancellation request to our support team for assistance.
Q: Can I reactivate Listings after cancellation?
- Yes, you can reactivate Listings at any time by following the setup process within your sub-account.
Q: Will my business information be removed from directories after cancellation?
- No, the information will remain, but will no longer be actively managed or updated through the CRM.
Q: Is there a cancellation fee or penalty?
- No. You can cancel Listings at any time with no additional fees. Billing stops immediately upon cancellation.