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Virtual office
Onboarding & KYC case study

Signed up, verified and active in under ten minutes

A regulated virtual-office provider has to run an identity check on every client before it can hand over a registered business address. They were doing it by hand. We built a self-serve funnel that verifies ID in the background and activates the account on a pass, with no one in the loop.

app.notluck.co.uk/onboarding
New client onboarding Active
ID documentPassport
Facial match98%
Sanctions screenClear
Evidence packSaved
Time to active 08:42
The problem

Every new client meant a morning of admin

A registered business address comes with a legal duty to know who is behind it. That meant an identity check on every client before anything could go live, and the whole thing ran through one person's inbox.

Before

  • Sign-ups arrived by email and waited for someone to pick them up
  • ID documents were checked by eye against a photo
  • Sanctions screening was a separate manual lookup, easy to forget
  • Invoices were mail-merged into Word and sent by hand
  • A client could wait a day or more before their address was active
  • The audit trail lived in scattered emails and a spreadsheet

After

  • Clients sign up, pay and verify themselves in one sitting
  • An automated ID-verification check reads the document and matches the face
  • Sanctions screening runs in the same pass, every time
  • A clean pass activates the account on its own
  • Active in under ten minutes, day or night
  • The full evidence pack is written straight back to the CRM contact
Watch it run

From plan to active, hands off

Press play to watch a client move through the funnel. The identity check runs in the background, and a clean pass flips the account to active on its own.

app.notluck.co.uk/onboarding
New client onboarding Awaiting verification
1Plan
2Details
3Pay
4ID check
5Active
Automated ID and AML check
ID document Passport
Facial match 98%
Sanctions screen Clear
Evidence pack Saved
Time to active 00:00
Welcome email sent

A simplified illustration of the onboarding flow. No real client data is shown.

How it works

Five steps, and only the client touches it

The whole journey is self-serve. The system does the checking, the recording and the activating.

Step 01

Choose a plan

The client lands on a clean page, picks the address plan that fits and sees the price with VAT before they go any further.

app.notluck.co.uk/onboarding/plan
Registered officeFor limited companies
£29 +VAT
Mail forwardingScanned and sent on
£19 +VAT
Trading addressFor correspondence
£15 +VAT
Step 02

Enter your details

Name, company and contact details go into a single short form. Everything maps straight onto a CRM contact, so nothing is rekeyed later.

app.notluck.co.uk/onboarding/details
Step 03

Pay

Payment is taken on the spot. The order is logged against the contact, so the finance side is settled before any address goes live.

app.notluck.co.uk/onboarding/pay
Registered office, annual£348.00
VAT at 20%£69.60
Total due£417.60
Pay securely
Step 04

The identity check runs in the background

An automated ID-verification check reads the document, matches it to a selfie and runs a sanctions screen. The result, and an evidence pack, are written back to the CRM contact.

app.notluck.co.uk/onboarding/verify
ID documentPassport
Facial match98%
Sanctions screenClear
Step 05

Account active, no human needed

On a clean pass the account flips to active and a welcome email goes out. If anything needs a closer look, it is flagged for review instead. Either way, no one sat waiting for it.

Inbox
Your address is liveWelcome to your registered office

Your account is active and your registered business address is ready to use. Your verification record is saved against your profile.

Active
<10 min Lead to active
Auto ID verification
0 Manual steps
Under the bonnet

What the system handles for them

Verification written back to the CRM

Document type, facial-match score, sanctions result and the evidence pack all land on the client's contact record, ready for any audit.

A pass activates the account on its own

A clean result moves the client to active with no one in the loop. Anything borderline is held back and flagged for a human to review.

Live in minutes, any hour

Because nothing waits for an inbox to be opened, a client who signs up at midnight is verified and active before they close the tab.

Your turn

Want one of these for your business?

Every system on this page started as a normal conversation about what was slowing someone down. Tell us yours and we will show you what we would build.

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