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HR services
HR CRM case study

Onboarding that runs itself, with the right people seeing the right things

An HR-services firm was losing about thirty hours a payroll cycle to manual onboarding. We built a pipeline that issues contracts, gates ID uploads and lets managers track progress without ever seeing private details.

app.notluck.co.uk/onboarding
Applied2
Contract1
ID verified1
Active1
J. SmithCare Assistant
Active
The problem

Every new starter meant chasing paperwork

Contracts were sent by hand, ID documents arrived over WhatsApp, and bank details came in however the new starter fancied. Managers needed to know where someone was up to, but giving them access meant giving them everything.

Before

  • Onboarding ran across email, WhatsApp and memory
  • Contracts and handbooks were sent and chased by hand
  • ID and bank details arrived in a dozen formats
  • Managers had no clean view of who was where
  • Roughly thirty hours a cycle lost to admin

After

  • One application branches into the right flow automatically
  • Contracts and handbooks issue themselves on cue
  • ID upload is a required step that gates progress
  • Managers see progress, not private contents
  • The cycle’s admin shrinks to a glance at a board
Watch it work

From applied to active, on rails

Press play to move a new starter through onboarding. Flip the manager view to see exactly what a line manager can and cannot see.

app.notluck.co.uk/onboarding
Admin view
Applied0
Contract0
ID verified0
Active0

A simplified illustration. The new starter is invented.

How it works

Five stages, and the system runs each one

Step 01

One application, branched automatically

The new starter fills in a single form. Behind the scenes it routes into the right onboarding flow for their role, so nobody has to sort it by hand.

app.notluck.co.uk/apply
Step 02

Contract issued automatically

The right contract and handbook are generated and sent the moment the application lands, so day one paperwork is done before anyone chases it.

app.notluck.co.uk/onboarding/contract
📄
Contract of employmentSent for signature
Issued
📘
Staff handbookShared with new starter
Sent
Step 03

ID upload gates the next step

Right-to-work and ID documents are a required upload. Nothing moves forward until they are in, so compliance is built into the flow rather than bolted on.

app.notluck.co.uk/onboarding/id
🪪
Photo IDUploaded
Verified
📑
Right to workUploaded
Verified
Next step locked until both are verified
Step 04

Managers see progress, not private data

Line managers get a clear view of where each hire is up to. Salary, contract terms and personal documents stay hidden behind role-based access.

app.notluck.co.uk/team
J. SmithStage: ID verified
Visible
Salary•••••••
Restricted
Contract terms•••••••
Restricted
Step 05

Ready for payroll

Once the steps are complete, the starter is marked active with everything payroll needs in one place, so the first pay run is a non-event.

app.notluck.co.uk/onboarding/active
J. SmithOnboarding complete
Active
Payroll recordBank details captured
Ready
~30h Saved per cycle
1 Place for it all
Role Based access
Your turn

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