The Say or Play Message action lets you configure voice messages that are played to callers during a phone interaction. You can either type a message that gets converted to speech, or upload a pre-recorded audio file. It's well suited for greetings, menu prompts, or any informational message within an IVR flow.

How It Works

Begin by adding the Say or Play Message action to a workflow containing the Start IVR Trigger.

Action Name

Enter a descriptive name for the IVR action.

Say or Play Message

Choose between text-to-speech or a pre-recorded audio file.

Text to Say

If text-to-speech is selected, type the message you want the caller to hear. You can personalise it using custom values from the tag icon.

Language

Select the language for the message. Currently, only English is supported.

Message Voice

Choose between a male or female voice for the text-to-speech output.

Upload

If the "Play a Message" option was chosen, use the "Upload File" button to insert the audio to be played.

📌Note: The recommended audio format is .wav for optimal compatibility.

Number of Loops

Specify the number of times the message should repeat before proceeding.

Save

Once you're happy with your selections, click the Save Action button to add the action to your builder.

The Say/Play action is a straightforward way to deliver automated voice messages inside your IVR system. Whether you're guiding callers through options or sharing important updates, it keeps the experience clear and consistent.

Example Configuration

Greeting callers in a customer service IVR flow.

  • Action Name: Welcome Message to the Caller
  • Say or Play Message: Say a message
  • Text to Say: "Hello, welcome to ABC Services. Please press 1 for Sales, 2 for Support."
  • Language: English (US)
  • Message Voice: Woman
  • Number of Loops: 1

✍️Additional Notes

  • When using pre-recorded audio, ensure the file is in a supported format and is of high audio quality.
  • Use the Number of Loops setting to repeat critical information or accommodate longer wait times.
  • For consistent branding, consider using the same voice type and tone across all IVR messages.