Whenever a customer completes a purchase from your e-commerce store, they receive an email confirming the products they've bought. Getting an internal notification along the same lines is really useful for monitoring order fulfilment and keeping on top of inventory. Here's how to get it set up.
Enabling Internal Notifications
Head to the Settings tab inside the Payments section, and switch to Team Notifications under the Notifications dropdown menu.
Enable the order confirmation notification type you want; you can pick email, SMS, or both.
Select the template you'd like to use from the drop-down menu.
Email Template
If you want to modify the email template you're using, click the preview button.
This will open the integrated email builder so you can customise your template.
SMS Template
To edit or create a new SMS template, click the Manage option.
This will redirect you to the Snippets tab where you can create a new text template or edit an existing one.
Once you've set your template, head back to the previous page, select your desired template, and click Save Changes.
That's it. Every time a customer completes a purchase, your admin team will be notified of the products purchased. Together with the customisation options, this should make it much easier to manage your products and minimise fulfilment mistakes.
📌 Note: To receive these notifications, the user must be an Account Admin and listed with a valid email and/or phone number.