Your Conversation AI helps you interact with customers, providing fast, branded responses to their enquiries and helping you communicate more effectively. Managing chats inside the app is no different. Here's how it works.
Prerequisites
To use this feature, you'll first need to create an Agent in your account's Conversation AI via the web browser version of the CRM. If you have multiple agents, only the primary bot can be used in the app.
How To Use AI in Your Conversations?
Navigate to one of your conversations inside the mobile app. The AI will assist you depending on the bot's type.
Suggestive
After opening the conversation, it will start crafting responses.
Simply select the one you think fits best.
Auto-pilot
This will respond to customers automatically once the wait time has passed. Click the thumbs icon to rate the response, helping your AI Assistant learn which responses suit your brand better.
Disabling/Enabling This Feature
To change the AI's status in a conversation, click the three-dot icon at the top right corner.
Click Edit AI Settings.
Pause, resume, or schedule reactivation.
Once you've made your changes, click save to apply them.
These changes will be applied to the AI bot's behaviour in the conversation where you edit them, letting you manage other customer interactions as normal.