Good call organisation goes a long way towards giving customers a consistent, reliable experience. Custom Dispositions let agents select a pre-set outcome as soon as a call ends, making it straightforward to trigger automations and keep call records consistent.
Applying Call Dispositions
Make or receive a call in the mobile app.
Once the call ends, you'll see a list of all your custom dispositions in the post-call view.
If your desired Disposition isn't visible, click Choose Another Disposition to see more options. Then choose one outcome (e.g., Follow Up, Qualified, etc.).
If you manage multiple locations within your account, make sure you've selected the correct one before applying the Disposition, as there's no cross-sub-account support. Tap "Switch" on the call end screen to switch to the correct sub-account, then apply the disposition.
Custom Dispositions bring structure, speed, and clarity to voice call management. Teams can act faster, analyse performance more effectively, and make sure no call outcome is overlooked. We hope you find this a useful standard for enabling real-time automation and improving your reporting.