When sending emails, there are times when you need more than just the primary contact to receive a message. That's where CC and BCC come in. CC (Carbon Copy) and BCC (Blind Carbon Copy) let you include additional recipients. With CC, everyone can see each other's email addresses. If you'd rather keep additional recipients private, use BCC instead.
When to Use CC and BCC?
- Customer Communication: If you're speaking with a customer but need input from your manager or another team, CC them to keep everyone in the loop.
- Confidential Stuff: If you want to keep a manager informed about a customer's situation without the client seeing their email address, use BCC.
- Mass Email: If you're sending an email to many people but don't want everyone to see each other's addresses, use BCC.
- Vendor Chat: If your business works with multiple companies and you need to contact all of them, put the main company in "To" and CC the others. That way, they all know who else is in the conversation.
How to Use CC and BCC?
Go to the contact you'd like to be the main recipient and click on the email channel.
Look for the CC and BCC boxes next to the "To" box. They're easy to spot.
Click CC or BCC to open them, then type in the email addresses of the people you want to add. You can also choose from your contacts.
Once you've added all recipients, click the message box to enter a subject and write your message. To include additional contacts in CC or BCC, click the relevant field and either type their email address or select a contact from the dropdown list.
Now you know how to use CC and BCC, you can include additional recipients in your emails and keep certain details private when needed. These tools help you share information effectively and keep your communications professional.