Enabling Google My Business chat and connecting it to the CRM is a straightforward way to bring in more messages and reviews. Once it's set up, you can communicate with customers in real time, answer their questions, and sort out any issues on the spot.
It also builds trust with your customers; they can see you're active and responsive to their needs. Connecting Google My Business chat to the CRM lets you centralise your messaging and manage all your reviews and messages in one place, making it much easier to keep track of and respond to customer feedback.
All in all, it's a useful addition for improving the customer experience, building loyalty, and supporting business growth.
Feature Key Points:
- Connect your account with Google My Business (GMB)
- In the account settings, navigate to Integrations, and connect your Google profile to be prompted to connect the GMB page
- Once connected, any GMB message will be directed to the conversations area for easy response
- The system will also bring in Google reviews and testimonials
- You can connect your GMB profile to the social planner tool to post from within the system
- Utilise GMB chat actions in workflows to create auto-responders or trigger off a GMB message coming in
Feature Benefits:
- Manage your Google My Business profile and reputation in one place
- Stay on top of your GMB chat messages and never miss an enquiry
- Capitalise on the growing trend of customers preferring chat over calls to connect with businesses