Customising your review settings and using the reputation management features can boost your online presence and strengthen customer relationships. You can request, manage, and respond to reviews from multiple platforms in one place, saving time and improving your reputation. Gathering reviews and responding to them is essential for any business today.
Reviews give you valuable feedback and a clearer picture of the customer experience, which can help you improve what you offer. Responding to reviews, whether positive or negative, shows customers you care and are committed to providing excellent service. It also builds trust and credibility with your audience.
It's equally important to dispute spam or negative reviews that are inaccurate or inappropriate, as they can damage your reputation and put off potential customers.
By keeping on top of your reviews, you can gather useful insights, build customer loyalty, and grow your business.
Feature Key Points:
- Connect your Facebook and GMB profiles under your account settings to automatically pull in reviews.
- Customise your review link, automated messages, and site widget under the reputation management settings.
- Use the reputation left menu tab to view, manage, respond to, and track your reviews and requests.
- Send a review request to your contacts from anywhere in the system using your customised settings.
Feature Benefits:
- Positive reviews can increase the likelihood of customers using your business by 94%.
- 89% of consumers are more likely to choose a business that responds to reviews.
- Responding to reviews helps customers feel connected to your company and encourages more reviews.
- Easily request reviews from an entire list of contacts or individuals.
- View reviews from multiple platforms in one place and receive notifications for new submissions.
- Respond to any review on any platform within the system and manage review requests and their status.
- Dispute any spam or negative reviews directly from within the system.