The Contact DND (Do Not Disturb) trigger activates a workflow whenever a contact's DND status changes. DND lets contacts opt out of communications they no longer want to receive, giving them control over their preferences for emails, phone calls, SMS messages, Google My Business (GMB), and Facebook messages. This trigger helps you respect those preferences while keeping your workflows running smoothly.
Add the Contact DND Trigger
To get started, click the Add New Trigger button and select Contact DND.
📌Note: A workflow needs both a trigger and an action before it can be published. Without both, you can only save it for editing later.
Add Filters
DND Direction Is
Filters let you control exactly when the Contact DND trigger fires. You can use the following options to tailor workflows based on contact preferences. The DND Direction filter lets you configure DND preferences for both inbound and outbound communication.
DND Flag Is
Use the DND Flag Is filter to decide whether the workflow triggers when the DND flag is enabled or disabled. Add the filter by clicking + Add Filters and selecting DND Flag Is. Choose one of the following:
- Disabled DND for all channels.
- Disabled DND for specific channels.
- Enabled DND for all channels.
- Enabled DND for specific channels.
Note: DND status is displayed as a single Enabled or Disabled filter that applies to all inbound channels.
DND Channel Is
When you select the Disabled DND for specific channels or Enabled DND for specific channels trigger, you need to define the channel further. Add the DND Channel Is filter and pick the channel you want from the dropdown menu (e.g., SMS, email, GMB).
Remember to Save the trigger.
The Contact DND trigger is a useful feature for respecting contact preferences and automating workflows around them. Using filters to customise your triggers keeps communication management efficient while putting the contact's preferences first.