Google My Business is a great platform to get your information easily available and collect customer feedback. Here's how to connect it with the CRM and make the most of it for widening your reach and building your business's credibility online.
Connecting GMB
To get started, log into your account, go to the Marketing tab, and click on Social Planner. If you haven't connected any social accounts yet, you'll have the option to select GMB from the icons.
For those with connected accounts, click "+ Socials" to open the selection menu.
You'll see the option to add GMB locations. Select it and connect the account(s).
Give Permission
You'll be prompted to choose the Gmail account your GMB pages are linked to and give Lead Connector the permissions needed to connect with the social planner. Choose the GMB locations you'd like to add and click Allow.
Next, choose the GMB Locations for the social planner and click add next to each one you'd like to connect.
Note: If the GMB location is already added, it will display a message indicating that the location is already added. If the GMB account has more than 10 locations, it will show "This location belongs to a chain. The Local Post API is disabled for this location".
Once you're done, verify your connection by heading to your settings (indicated by the gear icon).
Your connected GMB accounts will appear in the Social Accounts list as shown below.
Integrating GMB
For a complete handle on your GMB page, navigate to the Integrations tab inside your account settings and click Connect.
In the pop-up window, tick the box next to your desired locations, then click Connect.
Connecting your GMB helps you plan your presence and generate more interest by showing customers an active, friendly face. Enjoy using it!