Humans are, by nature, social animals; we love interacting with others and feeling like we belong. Communities let you build an online space where you and your audience can form bonds, develop loyalty and brand awareness, and foster a sense of belonging.

How Communities Benefit You

Communities have many benefits, including:

  • They allow you to turn regular people into brand advocates who can expand your business to untapped markets.
  • You can find constant feedback and requests directly from your clients, giving you the best way to improve your business.
  • You gain real-time data on your customers' priorities, needs, and wants, as well as a clearer view of who they are and their profiles.

Inside the Memberships section of your system, you can find your Communities. Clicking on it will take you to your Groups by default.

By hovering over it, you can see the three options: Groups, Settings, and Branded Mobile App.

Groups

Here you have a comprehensive view of all your Communities.

You can use the filter to limit the view to only Active or Inactive groups to get your desired result faster.

With the Group card, you can at a glance check the total number of members (1), the group's owner (2), and the status of your Group (3).

By clicking on Create Group, you can build a new Community from scratch.

Accessing your communities

Click the Login button to enter your group. This will take you to another window with only the Community open.

Inside your Community, things are organised into channels (1) and tabs (2).

Channels

These are subsections inside your Group for specific discussions. You can find them in the left sidebar. To create new channels, click the button at the bottom.

Discussion Tab

Here you'll find all the posts made inside the selected channel.

Learning Tab

Here you can create, see, and manage courses you offer to your Community.

Members Tab

Here you can see and manage the members of your Community, as well as accept or refuse Requests to join.

Events Tab

Here you can find and create events for your community to participate in.

Leaderboard Tab

The Leaderboard organises Group members by their level of interaction and contribution, creating leaderboards for different time frames and highlighting your best members. This allows you to gamify your Communities and offer rewards.

About

This tab contains the details of your group, such as images used and the group's description.

Group Settings

You can access your group settings and make changes to your group by clicking Settings on the right-side menu.

This contains all details of your group's branding, subscriptions, themes, joining requisites, and more.

Switching Between Groups

With the left sidebar, you can switch between groups created in your CRM.

Settings

There, you can configure the domain for your Groups.

Branded Mobile App

Use this section to customise your mobile app's icon, colours, and onboarding experience for a fully branded user journey.

Now that you have the basics down, get started by creating your communities and making the most of your audience to grow your business, generate more revenue, and hit your goals. If you want to learn more about Communities, check the rest of the articles in this section.