Your chat widget lets you connect with customers on your websites and funnels straight away, giving them a direct line of contact without prompting them to leave your pages. With the Voice AI chat widget, you can give them a call-like experience using the AI agents available to you inside the CRM.
Using The Agent Tab
The Agent Tab lets you manage the Voice AI connected to your chat widget. To access it, create or edit a Voice AI type widget.
Switch to the Agents tab in the left-side menu.
Managing Agents
To switch the AI agent you're using, open the dropdown menu under the Voice AI section.
Select your desired agent from the drop-down menu.
Creating A New Agent
You can create a new agent by selecting the top option.
This will open a new browser tab for the AI Agents section of your account settings. From there, click "+ Create Agent."
Once you've finished creating your agent, switch back to the chat widget tab. The agents list will refresh automatically, so you can select your newly created Voice AI.
Once you've selected your Voice AI, you can change the visible name to whatever you like.
When you're happy with your changes, click Save in the top right corner to update your widget and add it to your roster.
Use this type of chat widget to keep your audience on your site while giving them access to your team over an audio channel, making contact accessible for all customers. We hope this helps you improve your audience's experience with your chat widgets.