Your reputation is one of the first things a new customer checks before they pick up the phone. A string of recent, genuine Google or Facebook reviews can be the difference between a click and a scroll past. NotLuck automates the whole cycle, from asking for the review to showcasing it on your site, so your reputation keeps growing without you having to remember to ask.
How review collection works
The moment a job is marked complete, a payment is taken, or a form is submitted, NotLuck can fire a review request automatically. You pick the trigger, write the message once, and the system does the rest. No chasing. No awkward follow-up texts. Just a timely, personal-sounding ask that lands when the customer is still warm.
Requests go out by SMS or email (or both), whichever suits your audience. The link takes them straight to your Google Business profile or Facebook page, no hunting around.
Setting up a review workflow
- Open Automation in the left menu and create a new workflow.
- Choose your trigger — job complete, payment received, appointment ended, or a custom tag.
- Add a Send SMS or Send Email action. Keep the message short: thank them, then one direct link.
- Add a short delay — 30 minutes to a couple of hours works well, depending on your service.
- (Optional) Add a second message a few days later for customers who did not respond to the first.
That is the whole workflow. Once it is live it runs in the background on every new job.
Sending review requests manually
If you want to send a request to a specific contact right now, head to their contact record and choose Send Review Request from the actions menu. You can pick the platform and customise the message before it goes out.
To send to a batch of contacts at once — for example, customers from the past three months who have not yet left a review — use Bulk Actions from the Contacts view to trigger the workflow for the whole group.
Getting Google and Facebook set up
Before review requests will work, you need to connect your profiles. Go to Settings → Reputation and link your Google Business account and your Facebook page. NotLuck will pull in your existing reviews straight away, and new ones will sync within minutes of being posted.
Showcasing your reviews
Once reviews are flowing in, NotLuck collects them in the Reputation tab. You can see your overall rating, read individual reviews, and flag any that need a response.
For your website, the review widget lets you embed a live feed of your best reviews on any page. It updates automatically as new reviews come in, so there is nothing to maintain.
Responding to reviews
Replying to reviews, especially the less flattering ones, signals to future customers that you care. NotLuck surfaces reviews that need a response in the Reputation tab so nothing gets missed. You can reply directly from the platform without switching tabs.
Reputation basics inside the CRM
- Automate the ask. The best review is the one that happens without you having to remember.
- Timing matters. Ask at the moment of highest satisfaction, not a week later.
- Make it easy. One tap, straight to the platform. Any friction and people give up.
- Respond to everything. A good reply to a three-star review can impress a future customer more than five stars with no response.
- Volume beats perfection. Fifty honest four-star reviews beat five perfect ones. Keep the requests going.
Common questions
Do I need a Google Business account to use this? Yes. You link it in Settings → Reputation. If you have not claimed your Google Business profile yet, that is the first step.
Can I send review requests to previous customers? Yes. Use Bulk Actions from the Contacts view to filter by date range or custom field and fire the workflow across the whole group.
Will requests go out to customers who have already left a review? Not if your workflow is set up correctly. Add a filter that checks for the "has left review" tag, which NotLuck can apply automatically when a review comes in, and the workflow will skip anyone who has already responded.
What if I get a bad review? Respond promptly, take the conversation offline, and fix the problem. A handled complaint often turns into a loyal customer.