The "Record Voicemail" action lets callers leave a voicemail when no one is available to answer, so you can capture important customer enquiries or feedback even when your team is busy. Here's how to set it up.
Navigate to the Workflow tab inside the Automation section and click "Create Workflow."
Set the trigger as "Start IVR."
Click the Plus sign icon to add an action and select "Record voicemail."
- Enable "Play Beep" to include a sound that signals the recording has started.
- Add the seconds of silence the automation should wait before stopping the recording.
- Add a key that contacts can press to stop recording.
Set a maximum time for the recording, entered in seconds.
By enabling Add Voice Instructions, you can play a message to your contacts before they record. There are two options for this:
- Say a message: lets you type out your desired message.
- Play a message: lets you upload a recording to be played to the caller.
Set the number of loops to define how many times the message should repeat.
Click "Save Action" to apply the settings.
Add any actions you want to happen once the message is recorded and you're done. This ensures no important messages are missed, even when immediate contact isn't possible, keeping your customers' experience on track.