The Customer Access Center lets customers view their current and past orders through a dedicated portal. It works alongside the order confirmation email, giving customers a straightforward way to review their purchase details using OTP verification.

How to Enable and Use the Customer Access Center

Enabling the Order Confirmation Email

To give customers access to their order details, enable the Order Confirmation Email feature. Go to Payments > Settings > Notifications > Order Confirmation Email for Stores.

Once enabled, customers will receive an email with a "View Order" button after each successful order, which takes them to the Customer Access Center.

Logging into the Customer Access Center

Customers can access their order details by clicking the "View Order" button in their order confirmation email.

A portal showing their current order details will appear. To see further order details and past purchase history, your customer will need to click the Login button.

Enter the email address used at checkout, then click the Login button.

An OTP will be sent to that email address and must be verified to confirm their identity.

Once logged in, customers can view all current order details, including fulfilment status, tracking number, tracking URL, and carrier information, if applicable.

Viewing Fulfilment Status and Order Details

The Customer Access Center reflects the fulfilment status of each order, whether partially or fully completed, as updated by the store owner. Customers can track their shipments using the provided tracking information.

Accessing Past Orders

To view previous purchases, customers can click on the "Orders" button in the navigation menu within the Customer Access Center.

Additionally, past orders can be accessed directly through a unique URL: <storeurl>/store/account/orders (e.g., myawesomestore.com/store/account/orders).

This feature lets customers track their current orders, view past purchases, and stay updated on fulfilment status, all from a convenient and secure portal. It improves the post-purchase experience and builds trust and loyalty with your customers.

✍️Important Notes

  • If multiple contacts share the same email address, the system will use the first created contact for login purposes.
  • Enabling the "sticky contact" feature ensures that all orders are consolidated for a single browser session, improving the experience for your customers.
  • Ensure that your domain is properly connected for the Customer Access Center to function correctly. The domain's default path should point to any page within your store.