0115 647 1120 Book a Call You started a business, not an admin department. One system to manage your leads, sales, bookings, emails, and follow-ups, set up properly, so you actually use it.
Someone enquires on Monday. By Thursday you've forgotten. By Friday, they've gone to your competitor who replied in 5 minutes.
Mailchimp for emails. Calendly for bookings. A spreadsheet for contacts. Sticky notes for follow-ups. Nothing connects, everything duplicates.
You know you should follow up with that prospect from last week. And the one from the week before. And the 30 contacts sitting in your inbox. But who has time?
You've been saying that for 6 months. You signed up for HubSpot, got overwhelmed by the dashboard, and went back to spreadsheets.
Are your Facebook ads actually bringing in customers? Which marketing is worth the spend? You're guessing because nothing's tracked.
You're the salesperson, the marketer, the bookkeeper, and the customer service team. There's no capacity to systematise because you're too busy firefighting.
CRM stands for Customer Relationship Management. In plain English: it's one place where everything about your customers lives.
Every conversation. Every email. Every booking. Every invoice. Every follow-up. Instead of hunting through your inbox, WhatsApp, spreadsheets, and sticky notes, it's all in one screen.
But a CRM is only useful if it's set up properly. That's where most small businesses fail. They sign up, stare at an empty dashboard, and give up. We set it up for you, configured, automated, and ready to use on day one.
Not a list of features you'll never use. These are the tools UK small businesses actually need to grow.
Every customer, lead, and conversation in one place. Search, filter, segment. Know who's who instantly.
Visual drag-and-drop boards. See every deal, every stage, every value. Know exactly what's coming in this month.
Send campaigns, build automations, track opens. Email and SMS marketing, built right in.
Share a link, let customers book themselves. Automatic confirmations and reminders. No more phone tag.
New lead? Auto-reply in seconds. Missed call? Text-back instantly. Follow-up due? It happens without you lifting a finger.
Email, SMS, WhatsApp, Facebook, Instagram, one inbox. Reply to everything from one screen.
Build forms that feed straight into your CRM. No Typeform. No manual data entry. Just instant lead capture.
Automatically ask happy customers for Google reviews. Monitor and respond from your dashboard.
Build pages that connect directly to your CRM. Form fills become contacts. Bookings hit your calendar.
We don't hand you a login and wish you luck. Here's what actually happens.
Our onboarding team and AI pipeline set up your account, connect your domain, import your contacts and configure your branding. You don't touch a thing.
Your session with Bertie. Design ideas and live building of your pipelines, automations and calendars, time-boxed so you leave with a CRM that works.
You drive it day to day with CRM Club behind you: weekly training, office hours and 24/7 chat to make sure everything sticks.
Whether you're a plumber, a personal trainer, or a recruitment agency, we've set up CRMs for businesses like yours.
Plumbers, electricians, builders, landscapers
💼Accountants, consultants, coaches, agencies
🧘PTs, therapists, clinics, studios
🍽️Restaurants, bars, hotels, venues
🛒Online shops, DTC brands, marketplaces
🎯Agencies, headhunters, talent teams
Real feedback from real businesses
“The energy and passion was infectious. It unleashed creative thinking I didn't know I had, and gave me a practical understanding of AI that finally unlocked my confidence. I achieved more than I ever expected in a single day.”
“I attended the Claude for Business workshop and left with a functioning website, lead magnet, blog articles, and a CRM pipeline — all in one session. Game changing.”
“The next day it was all about our new fancy and veryyy efficient CRM handover, NotLuck with the wonderful Bertie, Lee-ann & Oliver in Nottingham. The CRM has made my life as an Operations and Business Development Manager and our life as a Property Management company so much smoother and I am here for it! Automations, kanban boards, pipelines, an absolute dream and not clunky at all. I've worked with a few CRMs in previous roles and not being biased or anything but it's the best one I've ever worked with. Highly recommend for a smooth personalised Operations software system.”
“I'm loving working with NotLuck because your company is exactly what I need to keep me in the right lane, right now. My 'special power' is resilience but every now and then we all need someone to share the load and my shoulders have dropped about a foot since my first conversation with your team. Thank you for your human touch.”
“A big shout-out to Oliver and Bertie at NotLuck! The website's brilliant - honestly, it's everything we wanted and more. You guys nailed the look and feel Inhouse needed, and the feedback has been top-notch. Cheers for the graft and the talent you brought to our project. I can't thank you enough!”
“I've worked with NotLuck for the last 6 months on the COLLECTIVE. website rebuild, backend systems and automation, and they've been a genuinely great partner to work with. They're a small, family-run Nottingham business and that really comes through in how they operate. They listen, take time to understand how things work in the real world, and then build systems that make sense. The website, CRM and automations they've put in place have made a HUGE difference to how we run things day to day and have taken a lot of manual admin off our plate. What I've especially appreciated is that they don't overcomplicate things or push shiny tech for the sake of it. Everything they've built for COLLECTIVE. has been practical, well thought through and delivered quickly. If you want smart systems built by decent people who care about doing things properly, I'd happily recommend NotLuck.”
No per-seat fees. No hidden charges. No enterprise sales calls to find out the price.
3 users, pay-as-you-go AI
5 users, unlimited AI bundled
Unlimited users, WhatsApp bundled
The best CRM is one that actually gets set up and used. We've seen too many businesses sign up for HubSpot or Salesforce, get overwhelmed, and go back to spreadsheets. NotLuck CRM is designed for small businesses, we set it up properly, train you, and support you. No DIY, no guesswork.
NotLuck CRM starts at £97/month +VAT for Bronze. Setup is done with you in one-off sessions: a £297 +VAT Onboarding Session gets your foundations live, then half-day (£1,800 +VAT) and full build day (£2,950 +VAT) sessions with Bertie ship the rest. No hidden fees, no per-seat pricing.
Yes, that's the best time to start. Setting up a CRM with 50 contacts is easy. Trying to organise 5,000 contacts from spreadsheets and sticky notes later? That's a nightmare. Start small, grow organised.
Yes. Data migration is included in every setup package. Contacts, deals, email lists, whether you're on HubSpot, Salesforce, spreadsheets, or a shoebox of business cards.
Absolutely. Most of our clients are 1-10 person businesses. Sole traders often see the biggest impact because automation replaces the team they don't have.
30 days email support, lifetime video library access, and CRM Club community membership, with weekly live training and office hours where we fix things on screen. Need more hands-on help later? Book a build session and we will sort it together.
Minimal setup: ~14 working days. Essential: ~28 working days. Custom builds are scoped individually. We work with you throughout.
No per-seat pricing. Your plan covers your team. Add staff without watching costs multiply.
Book a 30-minute demo. We'll look at your business, show you exactly how the CRM works, and tell you straight if it's right for you.
Bronze is £97/mo + VAT. The full CRM, every feature, plus CRM Club. Cancel any time. No minimum term.
Upgrade or downgrade any time. CRM Club included from day one.