Resident Communications Platform
Share more. Connect better. Celebrate your community.
Transform How You Connect With Residents
Encore already does great work for residents — now it's about making sure they see it. A unified communications platform lets you share more positive news, celebrate community moments, and demonstrate your commitment to exceptional property management.
Celebrate Your Community
Welcome new residents, share birthdays, highlight local partnerships
Showcase What You Do
Highlight completed works, proactive maintenance, and improvements
Build Trust & Transparency
Keep residents informed with real-time updates they can rely on
Professional Presence
Modern digital displays that reflect Encore's premium positioning
One Input, Everywhere
A centralised notification system where information is entered once and distributed automatically to every relevant channel.
Enter Once
Concierge or property manager enters a notification into a simple, mobile-friendly interface
Automatic Distribution
System updates the lobby screen, queues WhatsApp messages, and schedules future notifications
Complete Audit Trail
Everything archived automatically for compliance and reference
Smart Scheduling Example
Upload the season's Forest fixture list once. The system automatically triggers road closure warnings 24 hours before each home game, displays them on match day, and removes them afterwards. No manual intervention required.
Evergreen Notification Schedule
Recurring reminders that go out automatically, year after year. Set them up once — they run forever.
Condensation Prevention
Seasonal reminders about ventilation, heating, and moisture control to prevent damp issues
Window & Ventilation
Summer airflow tips, balcony safety reminders, and guidance on keeping apartments cool
Heating System
Boiler checks, bleeding radiators, thermostat guidance as the heating season begins
Clocks & Safety Checks
Daylight saving reminders, smoke alarm battery checks, and annual safety tips
Holiday Guidance
Christmas delivery info, bin collection changes, emergency contacts over the break
Parcel & Post Reminders
Regular reminders about parcel collection timeframes and postal procedures
Zero Ongoing Effort
Once configured, these notifications run automatically each year. The system handles timing, display, and removal — your team doesn't need to remember or manually trigger anything.
Benefits for Encore
Operational Efficiency
- Share updates once — reach every resident automatically
- Free up staff time to focus on what matters
- Consistent, professional messaging across all channels
- Complete visibility of what's been communicated
- Easily scalable across your entire portfolio
Resident Experience
- Residents always know what's happening in their building
- Community celebrations (birthdays, new arrivals, milestones)
- Local offers and partnerships that add value
- Real-time updates that build trust and confidence
Brand Visibility
- Every lobby becomes an Encore showcase
- Visitors and prospective residents see exceptional management
- Positions Encore as a technology-forward, resident-focused operator
- Tangible differentiator when pitching to developers and RMCs
Lift Fault Reporting System
Streamlined reporting that removes friction for residents and speeds up response times
The Current Process
When a lift breaks down, residents have to:
- Find the Midland Lifts phone number
- Call and wait on hold
- Explain the issue verbally
- Remember which lift, which building, what happened
- Hope the message gets through correctly
Result: Delayed reports, incomplete information, frustrated residents.
The Proposed Solution
QR Code Access
QR codes in each lift lobby, or a link within the Places app. One scan opens the reporting form.
Simple Form
Dropdown selection for issue type, name entry, apartment number. Takes 30 seconds.
Automated Dispatch
System calls Midland Lifts automatically with exact details — building, lift number, fault type, reporter info.
Triage Option
Reports can go direct to Midland or be triaged by concierge/management first — your choice per building.
Status Updates
Updates from Midland Lifts can be received via voice or API and automatically posted to the lobby screen and WhatsApp.
No Phone Calls for Residents
Residents report in seconds without calling anyone. The system handles communication with contractors.
Complete Audit Trail
Every report logged with timestamp, reporter, issue type, and resolution status.
How It Works in Practice
Resident notices Lift 2 isn't working. They scan the QR code in the lobby, select "Lift not responding" from the dropdown, enter their name and flat number. The system immediately calls Midland Lifts with a clear message: "Automated report from Waterside Apartments. Lift 2 reported as not responding. Reporter: John Smith, Flat 42. Please attend and update status via the Waterside system."
Time for resident: 30 seconds. No phone call required.
See the Reporting Flow
Scan QR Code
In lift lobbyReport Submitted!
Midland Lifts notified automatically
30 seconds totalScalability: Built for Multi-Site
We're building this with Encore's portfolio in mind, not just Waterside.
Waterside Pilot
- Full system implementation
- Screen installation and configuration
- Staff training
- 3-month refinement period
Portfolio Rollout
- Templated deployment to additional sites
- Centralised dashboard for multi-site management
- Per-site customisation (local offers, concierge details)
- Potential Places App API integration
Expansion Possibilities
- Automated resident letters (print-ready PDFs)
- Integration with maintenance systems
- Resident feedback collection
- Visitor management tie-ins
Hidden Costs of the Current Approach
For a company managing dozens of sites, the manual approach to communications creates hidden costs that compound across your portfolio:
- Staff time duplicating information across channels
- Inconsistent messaging causing resident queries
- Missed communications creating complaints
- No centralised visibility of what's been communicated where
This system turns communications from a recurring admin burden into a one-time input. The time saved on a single busy site could justify the investment. Across a portfolio, the efficiency gains compound significantly.
Pilot Implementation at Waterside
A full implementation to prove the concept before portfolio rollout
What's Included
- Hardware (screen, media device, professional installation)
- Custom dashboard software tailored to Waterside
- CRM integration for notification management
- WhatsApp workflow setup and automation
- Staff training and documentation
- Ongoing support and refinement
Following a Successful Pilot
We'd work with Encore to develop a rollout plan for additional sites, with reduced per-site costs due to the templated approach.
Each new site benefits from learnings at Waterside, standardised setup processes, and centralised management through a single dashboard.
Ready to Discuss?
Let's talk through the details and answer any questions.
Get in Touchbertie@notluck.co.uk