Support When You Need It
We're here when things break, need tweaking, or you just want something new built. Flexible retainer packages or pay-as-you-go — your call.
Pick Your Support Level
Predictable monthly pricing. Use hours however you need.
Starter
Light support
- 15-minute billing
- Email & chat support
- All technical work covered
- No rollover
Growth
Regular support
- 15-minute billing
- Priority response
- All technical work covered
- No rollover
Partner
Priority support
- 15-minute billing
- Priority response
- All technical work covered
- Hours roll over (1 month, max 40hrs)
Standard rate: £75/hr • All prices exclude VAT
What Can You Use Hours For?
Everything technical. One retainer covers it all.
CRM Updates
Pipelines, workflows, automations, fields
Website Changes
Content updates, new pages, design tweaks
Automation Builds
New workflows, triggers, sequences
Integrations
Connect tools, APIs, Zapier/Make
AI Tools
Chatbots, voice agents, AI assistants
Troubleshooting
Fix what's broken, diagnose issues
Training
Walkthroughs, how-to sessions, onboarding
Strategy Calls
Planning, roadmapping, advice
Not sure if something's covered? Just ask — we're flexible.
Simple, Transparent Billing
No surprises. No mystery invoices.
15-Minute Increments
We bill in 15-min blocks. No rounding up to the nearest hour.
Track Everything
You get a clear breakdown of time spent. Full transparency.
Rollover Rules
Partner tier: unused hours roll to next month (max 40hrs). Starter & Growth: use it or lose it.
Overages
Go over your hours? No problem. Extra time billed at £75/hr.
No Contracts
Cancel anytime. Monthly billing, no lock-ins.
Common Questions
What happens if I don't use all my hours?
Starter and Growth hours expire at month end. Partner hours roll over for one month (max 40 hours banked).
What if I need more hours than my package includes?
No problem — overages are billed at the standard £75/hr rate.
Can I upgrade or downgrade my package?
Yes, changes take effect from your next billing cycle.
How do I request support?
Email, chat, or book a call. We'll log time against your retainer automatically.
Do you offer one-off projects instead?
Absolutely. For larger projects we'll scope and quote separately. Retainers are best for ongoing support.
Need Ongoing Support?
Book a quick call and we'll figure out which package fits your business — or if pay-as-you-go makes more sense.