The Private Channel Access Granted Trigger lets you automate processes when a user gains access to one of your Community Private Channels, such as sending follow-up emails, notifying team members, or providing access to another channel.
To get started, navigate to the Workflows section within your account, then choose to edit an existing workflow or create a new one.
Select Add New Trigger. This will display the trigger list, where you'll need to find and select the Private Channel Access Granted trigger.
Update the name of the trigger in the Workflow Trigger Name field to reflect its intended purpose.
In the Filters section, choose an Operator from the dropdown menu. If you selected the "Is" or "Is Not" operator, choose the relevant Community Group when prompted.
📌 Note: Please ensure that the selected group includes at least one private channel. If no private channels are available within the group, the workflow will not be successfully registered.
You can further refine the trigger by applying additional filters to target specific private channels, if needed.
Save the trigger and start adding actions to your workflow.
With these steps in place, you can manage workflows tied to private channel access within your community.