The Product Review Submitted trigger lets ecommerce teams automate actions the moment a customer leaves a product review. You can respond to feedback in real time, manage reputation workflows, and build engagement flows that improve customer experience.
How to Add the Trigger to a Workflow
To add this trigger to your automations, open the Workflows section and select Product Review Submitted from the Ecommerce Stores category.
How the Trigger Works
You can control when the trigger activates using the available filters:
Global Product
Targets a specific product (single-product selection only).
Review Comment
Triggers based on review text content using phrase-based conditions.
Review Headline
Filters by headline content, including conditions like contains a phrase or is not empty.
Review Rating
Filters reviews by star rating (e.g., 1–5 stars).
Store Name
Activates workflows for reviews submitted to a specific store.
User Email
Targets reviews submitted by a specific customer email address.
User Name
Filters based on the reviewer's name.
These filters let you build targeted, review-driven automations based on specific products, customers, ratings, or stores.
The Product Review Submitted trigger turns customer feedback into automated action, helping teams respond faster and engage more effectively with reviewers.