What it does for you
Links your Google listing to the CRM, so you can collect reviews and keep Google contacts in step.
Steps
- Open Settings, then Integrations, and choose Google.
- Sign in with the Google account that owns your Business Profile, not a personal account.
- Approve the permissions and choose your business location from the list.
- If you want your Google contacts in the CRM, connect Google Contacts and choose which contacts to bring in.
- Check your location now shows as connected.
You'll know it worked when
- Your business location shows as connected.
- You can see your Google reviews in the CRM.
- Any Google contacts you chose now show in your contacts list.
Common snags
- Your location is not in the list. The account you signed in with is probably not an owner or manager of the profile. Ask the owner to add you first.
- The Business Profile is unverified. Google needs to verify it before it can be connected.
- Too many contacts came in. Use the import tag to find and remove a batch you did not want.
- You use Outlook for email. You can still connect Google for your Business Profile, as the two are separate.
Go deeper
- [Connecting Google My Business Location](/help/connecting-google-my-business-location)
- [How to Connect Google Contacts](/help/how-to-connect-google-contacts)
- [Collect reviews automatically from Google and Facebook](/help/reviews-reputation-guide)