Connecting your account to Facebook Lead Ads keeps your data tidy and your lead pipeline running smoothly. Connectivity issues or misconfigurations can interrupt that flow, though. This guide covers the most common fixes to get things working again.

Breaking and Re-establishing the Connection

Go to the integrations section of your CRM and disconnect the existing Facebook integration. Refresh the page once that's done.

Reconnect your account, following any prompts and granting the required permissions. If any permissions are missing, a warning sign will appear.

Verifying Page Selection

Make sure the correct pages are selected. Manually pick any that are missing, repeat for each page you want to connect, then save your changes.

Performing a Hard Refresh

After saving, do a hard refresh of your browser. Then reconnect by selecting the right Facebook page and clicking "Connect."

Mapping and Workflow Configuration

Check that the integration shows the page as connected in your integration settings, and confirm that Facebook form fields are mapped correctly. Make sure any triggers or workflows, such as those for lead generation form submissions, are active and properly set up. For workflows, select the right form and check its settings. For triggers, find the specific Facebook lead form and confirm it's selected.

Testing the Integration

Delete any existing test leads and do a hard refresh. Submit a new test lead using the lead ad test tool and check for the expected status update or app ID confirmation. Confirm the lead appears in your contacts.

Manually Sync Leads

Go to the integrations section of your CRM and click the option to troubleshoot the Facebook integration.

Use the Sync Leads option to sync unprocessed Facebook leads from all mapped forms across all pages. Select the duration you want from the dropdown.

Frequently Asked Questions

Q: What if I don't see the expected app ID or status update?

  • Make sure you've selected the right page and that all permissions are granted. Revisit the page selection and mapping steps.

Q: Can I integrate multiple pages with my CRM?

  • Yes, you can connect multiple pages. Make sure each one is correctly selected and saved.

Q: What should I do if leads are still not appearing?

  • Check your workflow or trigger settings. Make sure the right form is selected and the workflow is active.