Managing membership comments well keeps your online learning environment engaging and easy to follow. This article covers how to enable, hide, and lock comments for your lessons within different product categories, as well as how to manage comment visibility and delete or restore comments.

How to Manage Course Comments

Navigate to the Course Products tab within Memberships, then select an existing product or create a new one.

Click on the Comments section.

Comment Visibility

To manage comment visibility, first select whether these settings apply to the entire product or specific course content.

Configure the default settings for comment behaviour when a learner submits a new comment within the product. Available options include:

  • Instructor Only: The comment will be visible only to the course creator.
  • Public: The comment will be visible to all students and the course creator.
  • Both (User Selection): The user can select the visibility when commenting.

To set comment visibility for individual lessons within a category, select the desired option from the visibility dropdown for the specific lessons within the category.

Managing Comments for All Products

Access the Comments Manager for your products in the Products tab. Here you can view all comments that have been posted or deleted across all products or specific lessons.

Deleting a Comment

From the Comments Manager, find and select the comment you want to delete, then click Delete.

Restoring a Deleted Comment

Navigate to the "Deleted" tab, find the comment you want to restore, then click the "Restore" button to recover it.

Editing and Replying to a Comment

You can edit a comment to modify the text, attach media, or tag members.

You can also reply to the comment by selecting the "Reply" button.

Following this guide, you can manage comments on your membership site and keep the learning environment organised and engaging.

Frequently Asked Questions

Q: Can I enable comments for individual lessons instead of an entire category?

  • Yes, you can enable comments for specific lessons within a category through the Comments section in the Products tab.

Q: What happens to existing comments when I hide the comment box? 

  • When you hide the comment box, existing comments will not be visible on the page.

Q: Can students still view existing comments if the comment box is locked? 

  • Yes, students can view existing comments even if the comment box is locked, but they will not be able to add new comments.

Troubleshooting Tips

Comments Not Visible

  • Ensure that comments are not set to hidden and check the visibility settings (User Only vs. Public).

Unable to Restore Deleted Comments

  • Verify that you are in the Deleted tab within the Manage Comments section.

Comment Visibility Issues

  • Double-check the visibility settings for each comment and ensure the appropriate option is selected in the dropdown menu.