The Knowledge Base feature lets you create and manage dedicated knowledge bases for your AI tools. This makes it easier to organise content and tailor training, resulting in more accurate and context-specific responses. This guide covers each part of the Knowledge Base section to help you get the most from your AI tools.
To get started, go to the Knowledge Base section in your account settings. Any knowledge bases you've already created will be listed here.
Create Knowledge Base
Click this button to set up a new knowledge base in your account. You'll need to give it a name and enter the URL where the information is hosted. You can also add FAQs and a description if you'd like to include more detail.
Search
Use the search bar to find a specific knowledge base when you have several to manage.
Knowledge Base Table
The Knowledge Base Table lists all the knowledge bases created by users in your account, along with their creation date and time.
Actions
To edit or remove a knowledge base, click the three-dot menu next to the relevant entry.
The Knowledge Base section gives you everything you need to manage, customise, and build out your AI training. Whether you're creating, editing, or searching across multiple knowledge bases, the feature keeps your AI bots stocked with the most relevant information, so they can deliver more accurate and useful responses.