AI Voice Agents automate voice-based customer communication using natural language processing. They can handle inbound calls, take actions, and provide support. This guide covers the basics of managing AI Voice Agents for your business.

To begin setting up your AI Voice Agent, navigate to Settings > Voice AI Agents.

Create AI Agent

Click the "+Create Agent" button to set up a new Voice AI Agent for your business.

[](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15359/direct/1737150047864/image.png)

Search Agent

Use the search bar to find a specific agent by typing its name.

[](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15359/direct/1737149917346/image.png)

AI Agents Cards

Each AI Agent is shown as a card with the following details:

  1. Agent Name: The name assigned to the agent for easy identification.
  2. Direction: Indicates whether the agent handles inbound or outbound calls.
  3. Phone Numbers: Lists the phone numbers associated with the agent.
  4. Last Updated: Displays the most recent update or modification date.

[](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15359/direct/1737149178722/image.png)

Action Menu

Click the three-dot button on an agent card to access more options. This menu lets you:

  • Edit Agent Settings
  • Clone the Agent
  • Transfer the Agent to another department
  • Delete the Agent

[](https://static.helpjuice.com/helpjuice_production/uploads/upload/image/15359/direct/1737149821130/image.png)

AI Voice Agents can handle calls, update records, and fit into your existing workflows, saving time and keeping customer interactions professional.

FAQs

Q: Can I assign my existing phone numbers to the AI Voice Agent?

  • Yes, you can assign any available phone number as long as it isn't already in use for another function.

Q: Does the AI Voice Agent create or update customer contact records?

  • Yes. The agent collects details such as names, emails, and addresses, then updates or creates records automatically in your system.

Q: Can the AI Voice Agent schedule appointments?

  • While the agent collects customer data, scheduling requires integration with a calendar system via workflows.

Q: Is it possible to create multiple AI Voice Agents?

  • Yes, you can create multiple agents, each with their own configuration and phone numbers, to cover different departments or tasks.

Q: How do I update the AI Voice Agent's knowledge?

  • You can update the agent's knowledge by modifying prompts or business details in the configuration settings.

Q: Can the AI Voice Agent transfer calls to live agents?

  • Yes, agents can be set to transfer calls to a live representative under specific conditions.

Q: Are re-billing options available for reselling the AI Voice Agent tool?

  • Yes, re-billing options are available. Speak to your team to get this set up.

Q: Does this system integrate with external phone services?

  • Currently, AI Voice Agents are optimised for integrated phone systems and may not support external telephony providers directly.