The auto-deletion feature lets you remove older call recordings automatically, helping you manage storage efficiently whilst keeping recent recordings available for reference.
Key Features
- Cost Management: Automatically deleting older recordings helps you control storage expenses effectively.
- Admin Control: This feature is exclusively accessible to account administrators, ensuring secure and centralised management.
- Transcripts Remain Intact: Call transcripts are preserved and unaffected by the deletion of recordings, ensuring access to important conversations even after recordings are removed.
How to Enable Auto-Deletion
Access Advanced Phone Settings:
Go to your account Settings and locate the Phone Numbers section. Within this section, click on Additional Settings, then select Voice Calls > Call Recording.
Enable Auto-Deletion
Toggle the option to enable automatic deletion of call recordings.
Set Retention Period
By default, the retention period is set to 90 days. You can adjust this to suit your business needs.
Confirm the action by clicking the Enable Auto-Delete button. Please note that once call recordings are deleted, they cannot be recovered.
Whether you prioritise cost control or easy access to recent calls, this feature offers a flexible solution tailored to your business needs.