The Voice AI Chat Widget lets visitors communicate with your AI agent using real-time voice conversations directly inside the chat widget. Users can speak through their browser's microphone and speakers without needing a phone number, a download, or any call setup. Here's how to create and use one.
Navigate to the Chat Widget tab inside the Sites section and create a new widget.
Select Voice AI as your chat type.
Style
This controls the initial look of the Widget. Here, you can change the colours, image, position, and other aspects of the widget's appearance.
In the Styles tab, you can define the Widget's Placement (1), icon (2), and theme (3).
In the Widget Customisation tab, you can change the Voice AI's avatar as well as the widget's position and dimension.
Chat Window
The Chat Window settings affect the user experience within the chat widget. You can customise the title, intro message, and contact form fields, such as name and phone. You can also enable or disable features like call-to-action redirects and agency branding.
Messaging
Here you can change the chat widget's language.
Agent
The Agent tab lets you select (1) and rename the AI agent you're using to respond to your calls.
When selecting a Voice AI Agent, you can pick any previously created one or click + Create New Agent to open the Voice AI builder in a new tab. Once done, the Chat Widget will update the list to include your new creation.
Visitors can now speak naturally with an AI agent, powered by Voice AI, without needing outbound calls, downloads, or external integrations. This combines the power of conversational AI with the accessibility of the Chat Widget, giving businesses a new way to capture, qualify, and engage leads instantly through voice.