If you've accidentally deleted a workflow, you can restore it without having to rebuild it from scratch. The original triggers, actions, and configuration are all preserved, so your processes can continue as they were.

📌Note: The following information will be preserved upon restoration:

  • Contact information in enrollment history and execution logs.
  • Any contacts in wait steps will be removed.
  • The workflow will retain its original triggers and actions with the same configuration.
  • Contacts present in the workflow at the time of deletion will not be restored.

Permissions

This feature is available exclusively to account administrators.

How to Restore Deleted Workflows

Navigate to the Workflow List Page from your Account Dashboard.

Access the Deleted Tab by selecting the "Deleted" button. Workflows deleted in the last 30 days will be listed here.

Review the list of deleted workflows to find the one you want to restore.

You can also use the search bar to find a specific workflow more quickly.

Once you've found the workflow, click the "Restore" button next to it, then confirm the action.

The restored workflow will appear in the "All Workflows" list with its original triggers and actions intact.

Frequently Asked Questions

Q: How long will the deleted workflows be present in the "Deleted" tab?

  • Deleted workflows will remain in the "Deleted" tab for 90 days before being automatically removed.

Q: Can I delete the workflow I just restored?

  • No, restored workflows cannot be deleted for the next 48 hours.

Q: Will my workflow be in a published state after restoring?

  • No, upon restoration, the workflow will be placed in the Draft stage.

Troubleshooting Tips

Issue: Restoring a workflow fails

  • Check that the workflow appears in the "Deleted" tab and that you have admin permissions. If the issue persists, try refreshing the page or contacting support.

Issue: Restored workflow does not appear in the Draft stage

  • Check whether the workflow is listed under the "Draft" category. If not, make sure the restoration completed successfully.