Customer reviews build social proof for your products or services, giving your brand credibility and helping it grow. When customers share their opinions, you naturally build a reputation that resonates with others. One of the best ways to make the most of these reviews is to post them to social media. Here's how.

Posting Reviews

Navigate to the Social Planner tab inside the Marketing section.

Click on "New Post" and select "Post Reviews."

Select Socials

  1. Choose your review source(s). It's recommended to connect both Google and Facebook to maximise your social proof.
  2. Filter the reviews by rating, opting for five-star reviews to highlight the best testimonials.
  3. Select the social media accounts where you want the reviews to be posted.
  4. Set the maximum number of posts you want your audience to see.
  5. Set the frequency of posts (e.g., one per day) and the optimal posting time for your audience.
  6. Select how the post should be published.

Select Background

Choose a background image for your posts from the provided templates that best aligns with your brand.

Content Preview

  1. Set a Caption for your post.
  2. Select how you want the reviewer's name to be displayed.
  3. Set the Font family and size.
  4. Then set the Font, Box color, opacity, and Star color.
  5. Once satisfied with the settings, click "Create Post" to activate the automation.

Managing Your Automated Posts

Once the automation is set up, you can easily edit, delete, or pause it at any time.

Pausing

Head to the Content tab under the Social Planner section and toggle the post off.

Editing or Deleting

Head to the Content tab under the Social Planner section and click the three dots icon.

Select whether you want to Edit or Delete the posts. Editing will take you back to the builder. Deleting will ask you to confirm and will remove the automation.

Troubleshooting Tips and FAQs

Q: What if my social media accounts aren't linking?

  • Make sure you're using the correct login credentials and have granted the necessary permissions. If the issue persists, check the CRM's support documentation or get in touch with support.

Q: Can I customise the template for the review posts?

  • The CRM offers a selection of templates, though customisation options may be limited. Browse the template library to find the best fit for your brand.

Q: Why aren't my reviews published on social media?

  • Reviews are pulled from the 'Reputation' module, which requires all social accounts to be active and properly connected in the 'Integrations' tab. If the session tokens expire or the accounts disconnect, you'll need to reconnect them to successfully post reviews.

Q: How do I set up review automation to fetch and publish reviews automatically?

  • To automate review fetching and publishing, create the review automation in the 'Social Planner' module. This ensures reviews are fetched and posted according to your defined schedule.