Call transcriptions let you keep accurate records of all your conversations, which is handy for documentation and compliance. When enabled, transcriptions are automatically generated for all inbound and outbound recorded calls and appear in the conversation page for easy reference.

Benefits of Call Transcriptions

  1. Efficient Documentation: Automatic transcriptions keep precise records of all conversations without any extra effort, supporting both documentation and compliance.
  2. Convenient Review: Review call content quickly without listening to full recordings, making it easier to access the information you need.

How It Works

To enable call transcription, follow these steps:

Navigate to the Phone Numbers section inside your settings and switch to the Voice tab.

Enable Call Transcription from the Call Transcription view.

Accessing Transcriptions

Once enabled, you can access the transcripts for recorded inbound and outbound calls by selecting the contact card within the Conversations or Contacts tab.

📌Note: Call transcription is not supported for IVR-recorded calls and is only available for the phone number with call recording enabled.

By using call transcriptions, you can improve your documentation processes, support compliance, and make reviewing recorded calls much quicker.

Frequently Asked Questions

Q: What are call transcriptions and how do they work?

  • Call transcriptions are automatically generated text records of your recorded calls. They are created for all inbound and outbound recorded calls, making it easier to document and review conversations.

Q: How can I enable call transcription?

  • Enable call transcription by navigating to Settings > Voice > Call Recording & Transcription > Call Transcription, and then enabling the Call Transcription option.

Q: Where can I find the call transcriptions once enabled?

  • Transcriptions are integrated into the conversation page, giving you easy access to call content.

Q: How will call transcriptions help my organisation?

  • Call transcriptions improve documentation and compliance by providing accurate records of conversations. They also make it easier to review call content without listening to the entire recording.

Troubleshooting Tips

Issue: Call transcriptions do not appear on the conversation page.

  • Ensure that call transcription is enabled in the phone settings under the voice tab.

Issue: Transcriptions are not accurate or incomplete.

  • Check the quality of the recorded calls. Background noise and poor audio quality can affect transcription accuracy.