Using Google Docs to train your Conversation AI bot brings a number of benefits, including a more efficient training process, real-time corrections, and wider training options. This integration offers a straightforward way to improve your bot's conversational abilities, making it easier to keep interactions accurate and on point. Follow the steps below to get started with Google Docs for bot training.

Benefits

  • Efficient Training: Google Docs provides a straightforward and effective platform for improving your bots' conversational abilities, streamlining the training process.
  • Real-time Corrections: This integration lets you make corrections and refine bot responses in real time, keeping interactions accurate and contextually relevant.
  • Expanded Training Options: With Google Docs, you have an alternative to website URLs for comprehensive bot training, giving you more flexibility in your choice of training materials.

Setting The Knowledge Base

Check Document Permissions

Ensure the Google Docs document is set to public permissions to allow data fetching. Adjust permissions if necessary.

Creating The Knowledge Base

Navigate to the "Knowledge Base" section within the AI Agents tab and click "+ Create Knowledge Base."

Enter a Name to easily identify the knowledge base. Optionally, you can add a Description as well, then click Add.

Click the Web Crawler source then the option to add a new website.

Select the Exact URL mode(1), enter the public URL of the Google Docs document you wish to use for training (2), then click Add Website (3).

Once the knowledge base has been trained, you can view the data (1), refresh the link (2), or delete the URL (3).

Adding The Knowledge Base

To add the knowledge base to a bot, navigate to the Conversation AI tab and edit or create a bot.

Navigate to the Bot Training Tab.

Here, you can add the knowledge base to a new or existing trigger by selecting it from the drop-down menu.

Click Save in the bottom right corner, and you're done.

With the data fetched, you can now use Google Docs to train your conversational bot, improving its ability to handle FAQs, appointment scheduling, and more across various channels.