The AI Response Info panel gives you a detailed look at how AI-generated responses are put together. It makes it easier to track responses, understand where they came from, and spot any issues.
To get started, navigate to the Conversations and click on Response Info to open the AI Message Details panel.
AI Response Info
The AI Response Info panel gives you a detailed look at how AI-generated responses are put together. It makes it easier to track responses, understand where they came from, and spot any issues.
AI Response
This section shows the final message the AI generated, which is the response sent to the user during the conversation, so you can see exactly what they received.
Knowledge Chunks
To generate an accurate response, the AI pulls in relevant data chunks from the system. These knowledge chunks provide context and make sure responses are based on the most relevant information available.
Chat History
This section shows past bot-user interactions that were taken into account when generating the response. Reviewing these helps you understand the context the AI was working with, keeping communication transparent.
Action Logs
If the customer interaction triggered an automated action, such as updating a field, you can review it here.
With the AI Response Info feature, you get a clear, behind-the-scenes look at how your AI crafts its responses. From understanding the prompts and intents to tracking actions and chat history, this tool helps you stay in control. It's all about making your conversations smarter, more accurate, and easier to manage.