Controlling email tracking lets you fine-tune how your campaigns are monitored. This article walks you through enabling or disabling open and click tracking.

Access the Email Settings

  • Navigate to Settings -> Email Service.
  • Select Dedicated Domain and IP.

Adjust Domain Settings

  • Go to Domain settings under your dedicated domain.

Manage Click Tracking

  • Click tracking is enabled by default. When this feature is on, your messages are scanned for links and they are rewritten. To disable it, toggle the switch next to the option.

Manage Open Tracking

  • Open tracking is enabled by default. When turned on, a tracking pixel is added to the footer of your email so you can see whether your contacts are opening the emails you send. To disable it, toggle the switch next to the option.

Following these steps makes it straightforward to manage your email tracking settings and tailor your campaigns to your needs.

Frequently Asked Questions

Q: What is email tracking?

  • Email tracking involves monitoring whether emails are opened and whether links within them are clicked.

Q: How can I disable open tracking?

  • You can disable open tracking by adjusting the settings in the dedicated sending domain section.

Q: How can I disable click tracking?

  • You can disable click tracking by adjusting the settings in the dedicated sending domain section.

Troubleshooting Steps

Email Tracking Not Working Properly

  • Ensure that tracking settings are correctly configured in the dedicated sending domain section.
  • Verify that the domain is properly set up and has the correct DNS configurations.

Changes Not Reflecting

  • Allow some time for the changes to take effect.
  • Refresh your email service settings and double-check configurations.