Engaging with your audience regularly helps you build community and rapport, making your brand more accessible and giving customers a reason to choose you over the competition. Since attention is a valuable resource, here's how to use the Comments area in the CRM to manage engagement.
Navigate to the Comments area inside the Social Planner tab of your Marketing section.
Each post will be displayed along with its comments, likes, and shares (if applicable).
Click the refresh symbol to make sure you have the most recent comments if needed.
To respond to a comment, click View More Comments to open the detailed view.
Click Reply under the comment you want to respond to.
Type your response in the text bubble under the comment.
Using the larger text box will add a comment underneath the post.
Filtering Results
To help you find specific comments, use the filters at the top to narrow down your results.
By Channel
This lets you select a specific social media account to view comments for.
By Date
To limit comments to a specific date range, click the Start Date → End Date option.
Select your start and end dates from the calendar, then click Confirm.
Comments
You can filter which comments are shown using the bar at the top right, limiting the view to only the most relevant (1) or showing all comments (2).
Search By Word
Use the search bar to find results containing any keywords you need.
We hope this helps you stay connected with your audience, keeping engagement going without needing to jump between multiple platforms to keep up with your followers.